Terms of sale

Last updated: 4 September 2026 · Español

1. Who sells

The sale is made by Link, from Stripe, as merchant of record. Your purchase receipt and your card statement will show LINK.COM, and transactions are acquired by Stripe Payments Company or Stripe Technology Europe, Limited.

Stripe handles the payment, tax settlement, refunds and any support relating to the payment itself. You can manage your purchases and contact support at link.com.

RowOne is the application being sold, and whoever develops it and operates the row1.net site (“the provider”) gives support for the product itself: write to soporte@row1.net for anything to do with the application — a playlist that will not load, a channel that will not play, a television's licence. For anything to do with the payment, the route is Link.

2. What is sold

A permanent licence to use the RowOne application on one particular television, identified by its internal serial number (DUID). It is not a subscription: it is paid for once.

3. What is NOT sold

RowOne is a player. It does not provide channels, films, series or playlists, and it has no agreement with any content provider. The buyer brings their own playlist, obtained from their own provider, and is solely responsible for its origin and its use being lawful.

Without a playlist of your own, the application shows no content at all.

4. Price and taxes

The price shown on the purchase page includes taxes: what is advertised is what is charged.

Payment is processed by Stripe, acting as merchant of record and handling VAT settlement. The provider never has access to card details.

5. How to buy, and when it activates

The application shows its identifier and a QR code on the television.
The buyer scans it with their phone and completes the payment.
The licence is activated on that television, normally within seconds.

There is no account to create and no password to remember. The licence is tied to the device, not to a person.

6. Scope and limits of the licence

One television. Using it on another device requires another licence.
Not transferable. It is tied to that television. If the device is replaced, sold or breaks down, the licence does not move with you: the new television needs its own licence.
No expiry, for as long as the device works and the service remains in operation.
Decompiling, redistributing or reselling the application is not permitted.

This is worth being clear about before buying: the licence belongs to the device. A fault that forces you to replace the television also forces you to buy a new licence. That is why there is a free trial period before you pay.

7. What you need for it to work

A Samsung television with Tizen 4.0 or later (2018 models onwards).
An internet connection on the television.
Your own M3U playlist or Xtream Codes account, in working order.

The provider does not guarantee that it will work with any particular playlist provider, whose service is outside the provider's control.

8. Availability of the service

The licence is checked against a server, but the application stores its licence and keeps working even when that server is unavailable. An outage does not leave anyone unable to watch television.

9. Legal guarantee

The legal guarantee of conformity provided for in consumer law applies. If the application does not work as described, the buyer is entitled to have it put right or, where that is not possible, to a refund.

10. Withdrawal and refunds

Explained on the refunds page.

11. Applicable law and complaints

Spanish and European consumer law applies. Buyers may complain to the consumer authorities where they live, and may use the European online dispute resolution platform: ec.europa.eu/consumers/odr.

12. Changes

These terms may be updated. Each purchase is governed by the terms published at the time it was made.

13. About this translation

This is a translation of the Spanish original, which you can read at row1.net/condiciones.